About Pawfect Pet Care

A family-run business built on love, trust, and an unwavering commitment to animal welfare

Professional pet care team with dogs

Our Story

Pawfect Pet Care was born in 2015 from a simple observation: Norwich pet owners deserved better. Better communication, better care, and better peace of mind when trusting someone with their beloved companions.

What started as one person with a passion for dogs and a beat-up hatchback has grown into Norwich's most trusted pet care service. But we've never lost sight of what matters most — treating every pet as if they were our own.

Today, our small but dedicated team serves over 200 families across Norwich and surrounding areas. We've walked thousands of miles through Norwich's beautiful parks, cared for pets of all shapes and sizes, and built lasting relationships with the wonderful animals we're privileged to know.

We're not the biggest pet care company in Norwich, and that's by design. We believe quality always trumps quantity, and that every pet deserves individual attention, not a rushed assembly-line approach.

What We Stand For

🤝

Trust

We earn your trust every single day through transparency, reliability, and doing exactly what we say we'll do.

❤️

Compassion

Every pet has unique needs and personalities. We take time to understand and adapt to what makes each animal comfortable.

Excellence

From our training to our customer service, we hold ourselves to the highest standards in everything we do.

🌱

Growth

We're constantly learning, improving, and staying current with the latest in animal care and welfare practices.

Meet the Team

The passionate pet lovers who make everything happen

Team member

Emma Richardson

Founder & Lead Walker

Started Pawfect Pet Care with a dream and two rescue dogs. Now, nearly a decade later, still the first to arrive at the park every morning.

Team member

Tom Bradley

Senior Dog Walker

Former vet nurse with a special talent for anxious and reactive dogs. If your pup is nervous, Tom's your person.

Team member

Sarah Chen

Pet Sitter & Cat Specialist

Certified in feline behaviour, Sarah is our go-to for kitties and small pets. Also happens to speak fluent rabbit.

Team member

James Morton

Dog Walker & Trainer

Qualified dog trainer who loves working with energetic breeds and puppies. Expert at tiring out even the bounciest spaniels.

Our Credentials

Fully Insured

Comprehensive public liability and pet care insurance

DBS Checked

All team members are fully vetted and verified

First Aid Certified

Pet first aid and CPR training for all walkers

Certified Training

Professional qualifications in animal care and behaviour

Licensed & Bonded

Fully licensed pet care business in Norwich

References Available

Over 200 five-star reviews and counting

Our Approach to Pet Care

We believe exceptional pet care starts with understanding that no two animals are alike. That's why we begin every relationship with a comprehensive meet-and-greet session, completely free of charge.

During this session, we take time to understand your pet's personality, preferences, routines, and any special requirements. We ask questions, take detailed notes, and create a personalised care plan that ensures consistency whether you're away for a day or a month.

200+
Happy Clients
5,000+
Walks Completed
9
Years Experience
Dog playing in Norwich park

Want to Meet the Team?

Book a free meet-and-greet and let's see if we're the right fit for your furry family member.

Arrange a Meeting